FAQ

Is shipping limited to Canada?

Yes. We serve Canadian addresses with free standard shipping. Processing is usually 1–2 business days and delivery transit another 4–6 business days, so the normal estimated total is 5–8 business days.

What should I check before buying?

Read the product description and images and confirm the selected options. Contact us beforehand about an unclear size, material, compatibility point or other specification.

How can I follow or change an order?

We email available dispatch and tracking information. If tracking is missing, delayed or says delivered when the parcel is absent, contact us with the order number. Address changes and cancellation requests should be made promptly before dispatch; they may no longer be possible afterward.

What is the return arrangement?

You may request a return or exchange within 30 days of delivery, including a change of mind. We supply approved return instructions and cover the return shipping without a restocking charge. Any lawful item-specific exception must be disclosed before purchase, and rights concerning faulty or misdescribed goods remain.

How long does a refund take?

Following approval and any necessary receipt or inspection, we process the refund to the original payment method within 10 business days. Banks or issuers normally need an additional 5–10 business days after it is issued. Report damaged, defective, incorrect or incomplete goods so we can arrange an appropriate remedy.

Which currency and payment options apply?

Prices are in CAD. Choose an available method in Shopify checkout and review the total and applicable taxes there. Full details appear on our Payment, Shipping and Refund pages.

Contact herschell.shop

Email: support@herschell.shop
Telephone: 416-555-8124
Business address: 17 Westdale Ave, 17, Orangeville, Ontario, L9W 1B8, Canada