Refund

The return window

If you need to exchange an item or return it, including because you changed your mind, contact us within 30 days after it arrives. Send the order number and identify the goods. Reasonable inspection is permitted; retain included accessories and prepare secure return packaging.

Getting the parcel back to us

Please obtain our approval before shipping. We supply a prepaid return label or another free approved method, and tell you where to send it. We pay the approved return or exchange shipping for both change-of-mind and quality issues. There is no restocking charge. Do not assume the business address is the correct returns destination.

What happens next

An exchange depends on replacement stock. Where it is unavailable, we will agree an alternative with you or discuss a refund. After approval and any necessary receipt or examination, approved refunds are processed to the original payment method within 10 business days. The bank or issuer generally takes an additional 5–10 business days after issue to post the credit.

Incorrect or faulty goods

Let us know about damage, faults, missing components, an incorrect product or goods that differ from their description. An order reference, explanation and photographs where practical help us investigate. We arrange a suitable replacement, refund or other remedy and do not charge return postage for an approved claim.

Important limits

A lawful restriction for particular goods, such as personalized items, perishables or opened sealed hygiene products, must be disclosed before purchase. This does not remove remedies for defective or misdescribed items. Your applicable Canadian federal, provincial and territorial consumer rights continue to apply.

Contact herschell.shop

Email: support@herschell.shop
Telephone: 416-555-8124
Business address: 17 Westdale Ave, 17, Orangeville, Ontario, L9W 1B8, Canada