Privacy policy

Data used to operate the store

We may receive your contact information, name, delivery and billing addresses, purchase history and messages when you shop or ask for help. Website use can also produce browser and device details, IP addresses, browsing activity and security information. Checkout payment services process card and other payment credentials; please never send full card details, security codes or passwords by email.

Why these records are needed

Information necessary for the service is used to process and deliver orders, answer questions, handle returns and payments, protect against fraud and fulfil record-keeping requirements. Where promotional messages are sent, appropriate consent and an unsubscribe option are provided. We explain new purposes and obtain consent when required.

Website technologies and sharing

The shopping cart, checkout, session and security rely on essential cookies and related technologies. Optional analytics or advertising tools, if enabled, follow applicable requirements and the consent controls available on the website. Browser settings can also control cookies, though blocking necessary cookies may disrupt shopping. Information is shared as needed with Shopify and operational providers such as payment and delivery services. Some processing can take place outside Canada or your province under different laws.

Keeping information safely

Reasonable technical and organizational measures are used to safeguard records, without promising perfect security. Records are retained for the periods needed for orders, support, disputes and legal duties, then deleted or anonymized as appropriate.

Contacting us about privacy

You can request access or correction, ask about deletion where available, withdraw consent subject to applicable restrictions or raise a complaint using the details below. We may verify identity first. Responses follow applicable time limits; if a request is limited or refused, we explain why and the available recourse. You may also contact the appropriate provincial privacy authority or the Office of the Privacy Commissioner of Canada. Optional consent withdrawal does not remove access to customer support.

Contact herschell.shop

Email: support@herschell.shop
Telephone: 416-555-8124
Business address: 17 Westdale Ave, 17, Orangeville, Ontario, L9W 1B8, Canada